NEW COSTUME PRE-ORDERS AVAILABLE NOW
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Terms and Conditions

Your shopping experience is important to us. Please get in touch with any questions you may have relating to our products or your order. You can reach us on 03 95557372 or email sales@studio7dancewear.com

By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.

SHIPPING INFORMATION
Please note: Australia Post shipping times are currently delayed due to COVID-19. Please be patient when waiting to receive your order during this time, or alternatively, select Express Shipping at the Cart.

AUSTRALIAN CUSTOMERS
Orders $100 or more qualify for FREE shipping via Australia Post Standard Shipping*
All other orders receive a flat rate shipping fee of $10 via Australia Post Standard Shipping*
*Excludes The Demi Barre range and Imaginative Play Boxes. These products incur a standard shipping fee of $15, or $25 for Express Shipping.

Express Shipping is available across Australia. For metro areas the estimated delivery time is 1-2 days (excluding NT) and 2-4 days for rural areas. NT Metro est. delivery is 3-4 days.

Orders placed before 2pm (AEST) Monday to Friday will be dispatched the same day and a tracking number will be issued. Please note there are no shipments on weekends or public holidays.

LOCAL CLICK + COLLECT CUSTOMERS
For customers local to our Outlet at 8 Walter Street, Moorabbin, VIC, 3189, we offer a Click + Collect service. Once you have placed your order online, we will notify you via email when your order is ready to be collected. Our opening hours are Mon-Fri 9.00am – 5.00pm and Sat 9.30am – 1.00pm. Please note that you must adhere to the COVID-19 guidelines and only visit our store if you live within 5kms.

NEW ZEALAND CUSTOMERS
All prices shown are in AUD and include GST. Once you have entered your New Zealand shipping address in the Checkout, you will be quoted prices in AUD excluding GST. Your card will be charged in AUD.

All orders receive a flat rate shipping fee of AUD$20 via Australia Post Standard Shipping. Please note, delivery can take up to 7 business days. Additional delays may also occur due to the COVID-19 pandemic.

Any duty and tax incurred at customs is at the responsibility of the customer. We do not accept returns on International orders.

Orders placed before 2pm (AEST) Monday to Friday will be dispatched the same day and a tracking number will be issued. Please note there are no shipments on weekends or public holidays.

OTHER INTERNATIONAL CUSTOMERS
Sorry, at this stage we do not ship to international destinations. Please contact us if you are interested in our products and live outside of Australia or New Zealand.

RETURN POLICY

If you have changed your mind, selected the wrong item or the garment doesn’t fit please follow the steps below:

  • The item(s) must be returned within 28 days of purchase.
  • The item(s) must be returned unworn and in original packaging with tags attached.
  • Return shipping is at the customers expense. Please include proof of purchase and a return form. Please request a return form, by emailing sales@studio7dancewear.com
  • Address your return to:
    Studio 7 Dancewear Returns
    6 Walter Street
    Moorabbin, VIC, 3189
  • All items will be inspected upon return to ensure they are in their original condition and haven’t been worn.
  • Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.
  • If you wish to exchange your item(s) a $10 shipping charge will apply to your new delivery plus any applicable price difference.

We do not accept returns or exchanges for undergarments, tights and hair accessories due to hygiene reasons. 

FAULTY ITEMS

In the unlikely event that you receive a faulty item please follow the steps below:

  • Faulty item(s) must be returned within 60 days of purchase.
  • Email sales@studio7dancewear.com with your name, contact details, order number, a description and a photograph of the fault.
  • Please do not send back faulty items until you have received an RC order number.
  • The cost incurred to send back the faulty item will be redeemed at a reasonable cost. Please include proof of purchase and a return form which you can request from sales@studio7dancewear.com
  • Address your return to:
    Studio 7 Dancewear Returns
    6 Walter Street
    Moorabbin, VIC, 3189
  • If your item is deemed as faulty, you have the option for a full refund or an exchange.
  • Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.

$500 COSTUME COMPETITION (VIA INSTAGRAM)

  1. The promoter is: Studio 7 Dancewear Ltd whose registered office is at 6 Walter Street, Moorabbin, VIC, 3189, Australia.
  2. The competition is open to residents of Australia and New Zealand aged 4 years or over except employees of Studio 7 Dancewear, Demi & Co. and Runway Room and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via https://instagram.com/studio7dancewear
  6. Multiple entries for dance schools are allowed as long as there is a Comment made by an individual Instagram account.
  7. The entrant must comment on the WIN competition post in order for their entry to be valid.
  8. Only one comment per Instagram account qualifies as one entry.
  9. The entrant must be able to nominate the recipient of the dance school and Studio 7 must be able to identify and verify that dance school in order for the prize to be awarded to the Studio Owner.
  10. Closing time and date for entry will be AEST 6pm on Sunday 27th September, 2020. After this time and date, no further entries to the competition will be permitted.
  11. No responsibility can be accepted for entries not received for whatever reason.
  12. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  13. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  14. The prize is as follows: Up to $500 RRP worth of Studio 7 Dancewear branded dance costumes. The Dance Studio Owner will be given a choice of what costumes they want to receive as part of their $500 prize.
  15. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  16. Winners will be chosen: At random by software, from all entries received and verified by Promoter and or its agents.
  17. The winner will be notified by DM on Instagram by AEST 5pm Monday 28th September, 2020. If the winner cannot be contacted or do not claim the prize within 48 hours of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  18. The promoter will ask for the Dance Studio Owner’s contact details in order to notify them of the prize. Please ensure you are able to contact your Dance Studio Owner or Dance Teacher so that we may be able to contact the Owner directly.
  19. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  20. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  21. The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
  22. The winner agrees to the supply and use of her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  23. The winner’s name will be available 28 days after closing date by emailing the following address: sales@studio7dancewear.com
  24. Entry into the competition will be deemed as acceptance of these terms and conditions.
  25. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to Studio 7 Dancewear and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.studio7dancewear.com/privacy-policy/
  26. Studio 7 Dancewear shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  27. Studio 7 Dancewear also reserves the right to cancel the competition if circumstances arise outside of its control.