FREE SHIPPING FOR ORDERS OVER $100
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Terms and Conditions

Your shopping experience is important to us. Please get in touch with any questions you may have relating to our products or your order. You can reach us on 03 95557372 or email sales@studio7dancewear.com

By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.

SHIPPING INFORMATION

Please note: Australia Post shipping times are currently delayed due to COVID-19. Please be patient when waiting to receive your order during this time, or alternatively, select Express Shipping at the Cart.

AUSTRALIAN CUSTOMERS

Orders $100 or more qualify for FREE shipping via Australia Post Standard Shipping*
All other orders receive a flat rate shipping fee of $10 via Australia Post Standard Shipping*
*Excludes The Demi Barre range and Imaginative Play Boxes. These products incur a standard shipping fee of $15, or $25 for Express Shipping.

Express Shipping is available across Australia. For metro areas the estimated delivery time is 1-2 days (excluding NT) and 2-4 days for rural areas. NT Metro est. delivery is 3-4 days.

Orders placed before 2pm (AEST) Monday to Friday will be dispatched the same day and a tracking number will be issued. Please note there are no shipments on weekends or public holidays.

LOCAL CLICK + COLLECT CUSTOMERS

For customers local to our Outlet at 8 Walter Street, Moorabbin, VIC, 3189, we offer a Click + Collect service. Once you have placed your order online, we will notify you via email when your order is ready to be collected. Our opening hours are Mon-Fri 9.00am – 5.00pm and Sat 9.30am – 1.00pm. Please note that you must adhere to the COVID-19 guidelines and only visit our store if you live within 25kms.

NEW ZEALAND CUSTOMERS

All prices shown are in AUD and include GST. Once you have entered your New Zealand shipping address in the Checkout, you will be quoted prices in AUD excluding GST. Your card will be charged in AUD.

All orders receive a flat rate shipping fee of AUD$20 via Australia Post Standard Shipping. Please note, delivery can take up to 7 business days. Additional delays may also occur due to the COVID-19 pandemic.

Any duty and tax incurred at customs is at the responsibility of the customer. We do not accept returns on International orders.

Orders placed before 2pm (AEST) Monday to Friday will be dispatched the same day and a tracking number will be issued. Please note there are no shipments on weekends or public holidays.

OTHER INTERNATIONAL CUSTOMERS

Sorry, at this stage we do not ship to international destinations. Please contact us if you are interested in our products and live outside of Australia or New Zealand.

RETURN POLICY

If you have changed your mind, selected the wrong item or the garment doesn’t fit please follow the steps below:

  • The item(s) must be returned within 28 days of purchase.
  • The item(s) must be returned unworn and in original packaging with tags attached.
  • Return shipping is at the customers expense. Please include proof of purchase and a return form. Please request a return form, by emailing sales@studio7dancewear.com
  • Address your return to:
    Studio 7 Dancewear Returns
    6 Walter Street
    Moorabbin, VIC, 3189
  • All items will be inspected upon return to ensure they are in their original condition and haven’t been worn.
  • Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.
  • If you wish to exchange your item(s) a $10 shipping charge will apply to your new delivery plus any applicable price difference.

We do not accept returns or exchanges for undergarments, tights and hair accessories due to hygiene reasons. 

FAULTY ITEMS

In the unlikely event that you receive a faulty item please follow the steps below:

  • Faulty item(s) must be returned within 60 days of purchase.
  • Email sales@studio7dancewear.com with your name, contact details, order number, a description and a photograph of the fault.
  • Please do not send back faulty items until you have received an RC order number.
  • The cost incurred to send back the faulty item will be redeemed at a reasonable cost. Please include proof of purchase and a return form which you can request from sales@studio7dancewear.com
  • Address your return to:
    Studio 7 Dancewear Returns
    6 Walter Street
    Moorabbin, VIC, 3189
  • If your item is deemed as faulty, you have the option for a full refund or an exchange.
  • Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.