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FAQ’s

We love to hear from you but before you get on the phone or send an email, please check to see if we have the answer to your questions below:

 

Am I able to cancel my order?

As we aim to dispatch orders the same day of purchase, it means we work quickly to get your order out, therefore once your order is completed you are unable to cancel your order.

 

I have just placed my order online and I have chosen the wrong size, am I able to change it?

Please contact us as soon as possible via email sales@studio7dancewear.com or call (03) 9555 7372, if your order hasn’t been processed, we will do our best to amend your order.

 

I have given you incorrect shipping details, can I please change it?

Please contact us as soon as possible via email sales@studio7dancewear.com or call (03) 9555 7372, if your order hasn’t been dispatched, we will do our best to amend your shipping details.

 

I forgot to order something, can I please add an item to my order?

Unfortunately, once your order has been completed you are unable to add anything to your order.

 

I have received an incorrect item, what should I do now?

Our apologies, please refer to our returns policy.

 

What do I do if I receive a faulty item?

Our apologies, please refer to our returns policy.

 

How long will it take to receive my parcel?

Delivery times vary depending on where you are located. Here is an estimate for each state:

  • VIC, NSW & SA – up to 3 business days
  • QLD – up to 4 business days
  • TAS – up to 4 business days
  • WA – up to 5 business days
  • Rural Areas – up to 6 business days.

 

My order is urgent, do you offer express shipping?

At this stage we do not have an express shipping option, if your order is urgent please call on (03) 9555 7372 for a quote.

 

Can I track my parcel?

You will receive a tracking number once your order has been processed, where you can track your order here: https://auspost.com.au/mypost/track/#/search

 

I’m not sure what size I should order?

Please refer to our sizing chart for assistance. You can order with confidence knowing that if your item doesn’t fit, we will happily exchange it for a different size.

 

The item I purchased does not fit, am I able to change it for another size?

Absolutely, please refer to our Return Policy.

 

How can I pay for my order?

We accept Visa, Mastercard, Amex. Payment is processed upon submission of your order.

 

Can I return an item I bought on the Studio 7 Dancewear website to my local dance store?

Items cannot be returned to a dance store, please refer to our Return Policy.