Terms and Conditions
By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.
Our entire range of products are available to order via our preferred ordering platform, the secure online customer portal. With the click of a button you can place your order securely, ensuring the correct colour, code and quantity is ordered every time.
Select ‘fastest’ or ‘cheapest’ shipping and we will dispatch your order in the most efficient manner based on your choice.
Any orders submitted before 12pm AEST will usually be processed and dispatched on the same day. Pre-paid customers must make payment prior to 12pm to ensure same day dispatch.
All accounts and invoices can be paid by electronic funds transfer, or by credit card.
All credit card transactions incur a credit card surcharge and a transaction fee incurred by Payrix, a third party payment platform.
Commonwealth Bank of Australia BSB: 063 003
Account Number: 1015 3402
Account Name: Studio 7 Dancewear Pty Ltd
Freight charges are determined by your desired method of delivery and the destination of the order. If you fail to correctly choose your preference, it may lead to your order being withheld from dispatch or being sent with the wrong courier. Final freight charges are confirmed at the time of dispatch.
Please make sure you provide us with clear delivery instructions including opening days and hours as a failed delivery by a courier will result in a redelivery fee being passed onto you. Please note that we do not drop ship orders direct to your customers and require delivery to be sent to your store address unless otherwise agreed upon in exceptional circumstances.
Upon request, we can provide 1kg, 3kg & 5kg satchels to be delivered express to you. We also can deliver boxes up to 10kg via this method.
In most circumstances, air freight will be delivered to you overnight. As we use third parties for freight services, we can’t guarantee shipping times.
This is most often the cheapest method of delivery and can take up to a week to reach more remote destinations. This method is often used for larger orders and bulkier products to keep the cost of freight at a minimum.
RETURNS / EXCHANGES
Studio 7 Dancewear does not accept returns or provide exchanges for change of mind, except in exceptional circumstances. The decision as to whether to accept any returns or exchange goods is at the absolute discretion of Studio 7 Dancewear.
Any request of this nature must be made in writing and no return or exchange will be processed unless prior approval has been obtained from Studio 7 Dancewear.
If approval is obtained to return products, the products must be in their original condition with all tags attached and must not contain a store’s own branding, barcoding or pricing stickers. A 20% re-stocking fee may apply.
A Return Form will be issued, so please include this when returning the products back to us.
Studio 7 Dancewear does not accept returns or provide exchanges for sale items.
FAULTY PRODUCTS / ERRORS
In the event that a product ordered is faulty or an incorrect product has been supplied to you, Studio 7 Dancewear will:
- Provide you with a replacement product; or
- Issue you with a credit in respect to the product.
The process to arrange a replacement product or credit is as follows:
- You will need to advise us in writing of the issue. Please ensure that you advise us of the product code, colour, size and the nature of the fault. You will also need to provide photographic evidence of any fault with the product.
- If we require the product to be sent back to us, a Return Form will be issued. Please include this when returning the products back to us.
If you are required to send the products back to us, please address the return as follows:
Studio 7 Dancewear Quality Control
PO Box 774
Moorabbin VIC 3189
30 DAY ACCOUNT APPLICATION
All customers are eligible to apply for a 30 day account. A 30 day account will only be approved if:
- A minimum spend of $6,000 (ex. GST) in each financial year is achieved.
- Accounts are routinely paid promptly.
If you are not meeting your 30 day account obligations at any time, we reserve the right to transition you back to pre-paid status immediately. We also reserve the right to charge interest at a rate of 10% per annum on overdue accounts. Furthermore, your account may be placed on a temporary hold until all overdue debts have been paid.
In addition to the Product Catalogue and customer forms, we also utilise DropBox to share marketing materials, such as fashion catalogues, look books, catalogue imagery and creative imagery.
For any changes or additions to these materials, you will be notified via email with a link to the relevant folder on DropBox.